Universal Home Technician-In Training
Company: Cox Communications
Posted on: January 10, 2019
At Cox, we connect people to the things they love. Now we---d like to connect with you. Cox Communications is currently seeing a Universal Home Technician --- In Training to play a pivotal role in the continued stability and growth of our organization.--As a Universal Home Technician --- In Training, you will serve as a front-line representative of the Cox brand and be a key member of a supportive, service-oriented team that:----- Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations. --- Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems. --- Takes whatever actions are required to deliver a great customer experience. --- Lives the Cox Values, by completing work to the highest quality standard in the most productive manner.--Unleash your potential with Cox Communications as a Universal Home Technician, where you---ll be enhancing the lives of Cox customers and your career.--The Cox Communications Difference -- Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.--Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.--We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.-- Keep reading to learn more about the role and to apply to join the Cox Communications team today! -- Primary Responsibilities and Essential Functions -- --- Drives Company vehicle between office, warehouse, and work sites. --- Works outside on a customer---s premises or within a customer---s home. --- Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor. --- Follows all Company standard safety practices in the course of performing work activities. --- Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed. --- Maintains company truck and other equipment per service requirements and safety guidelines. --- Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies. --- Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation. --- Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests. --- Consults with supervisor and other technicians for advice and assistance as needed. --- Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns. --- Educates customers in the use of installed products. --- Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services --- Explains waivers, agreements, customer release forms. --- Completes work order on paper or WFA in accordance with Company standards. --- Ensures that customer completes invoice. --Explains charges and billing procedures. May also collect money/payment from customer (local practices vary). --- Cleans work area upon completion of job. --- Participates in team meetings as scheduled. --- Attends job-related training that may include initial training, refresher training, product and service updates. --- Applies knowledge and skills acquired through follow-up training to the relevant aspects of their work activities. --- Completes paperwork accurately, and reports and records work order status updates via WFA/ARU and/or Dispatch. --- Follows procedures to deposit and close out batches (when applicable). --- Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands. --- Installation: Installs, upgrades, and/or disconnects Cox broadband products and services including video, telephony, and HSI following prescribed procedures. Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters. --- Troubleshooting: Attempts to identify and remedy sources of video, telephone, and HSI service or customer-perceived problems. --- Works with alarms, low voltage electricity, and color-coded wires.Minimum --- 18 years of age --- Valid state driver---s license and a good driving record --- One year of work experience in a comparable field such as construction trade, mechanics, semi-skilled manufacturing, or other related hands-on trade role-- --- Minimum of one year of direct customer service experience --- PC and Windows software skills --- Stable work history --- Able to work required shifts and overtime (if necessary) --- Spanish proficiency desirable in some locations-- Preferred --- High school degree or GED equivalent preferred; post-high school education a plus --- 5+ years of experience specifically in service installation and repair in multiple service provider and/or telecommunications environment.--Physical Requirements --- Ability to carry and use tools and equipment --- Ability to complete documentation, and inspect, install, and repair materials and equipment --- Ability to locate work sites --- Requisite ability required to drive motor vehicle --- Adequate ability to distinguish different colors of wire --- Ability to communicate in person and by telephone --- Ability to bend, stoop, and crawl --- Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder --- Ability to climb ladders and/or utility poles and work in high places --- Ability to work in small places (such as crawl spaces and attics) --- Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat --- Ability to work outdoors
Keywords: Cox Communications, Hutchinson , Universal Home Technician-In Training, Engineering , Hutchinson, Kansas
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