HutchinsonRecruiter Since 2001
the smart solution for Hutchinson jobs

Universal Home Technician - In Training (UHT)

Company: Cox Communications
Location: Hutchinson
Posted on: November 15, 2019

Job Description:

At Cox, we connect people to the things they love. Now we?d like to connect with you. Cox Communications is currently seeing a?Universal Home Technician ? In Training?to play a pivotal role in the continued stability and growth of our organization.??As a Universal Home Technician ? In Training, you will serve as a front-line representative of the Cox brand and be a key member of a supportive, service-oriented team that: ??Installs, disconnects, reconnects, adds, changes, and troubleshoots video, telephony, and high-speed Internet services at customer locations.?Educates customers regarding their existing and new services, promotes other Cox services, and proposes solutions to customer problems. ?Takes whatever actions are required to deliver a great customer experience.?Lives the Cox Values, by completing work to the highest quality standard in the most productive manner.?Unleash your potential with Cox Communications as a Universal Home Technician, where you?ll be enhancing the lives of Cox customers and your career.?This role may also be commonly known as a Cable Installer or Installer.?The Cox Communications Difference?Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.??Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare and 401k) and a best-in-class working environment.?We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.?Keep reading to learn more about the role and to apply to join the Cox Communications team today!?Primary Responsibilities and Essential Functions?Drives Company vehicle between office, warehouse, and work sites. ?Works outside on a customer?s premises or within a customer?s home.?Works on regularly scheduled days as well as unscheduled days and beyond regular work hours, as required. Reports to a Field Service Supervisor.?Follows all Company standard safety practices in the course of performing work activities. ?Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.Maintains company truck and other equipment per service requirements and safety guidelines.Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.Monitors Workforce Administration System (WFA) throughout the day for information regarding changes to work schedule and for information about current installation.Communicates with dispatch (via WFA, radio, phone) for connection assistance, status on current install or new service requests.Consults with supervisor and other technicians for advice and assistance as needed.Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.Educates customers in the use of installed products.Promotes Cox services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and servicesExplains waivers, agreements, customer release forms.Completes work order on paper or WFA in accordance with Company standards.Ensures that customer completes invoice. ?Explains charges and billing procedures. May also collect money/payment from customer (local practices vary).Cleans work area upon completion of job.Participates in team meetings as scheduled.Attends job-related training that may include initial training, refresher training, product and service updates.Applies knowledge and skills acquired through follow-up training to the relevant aspects of their work activities.Completes paperwork accurately, and reports and records work order status updates via WFA/ARU and/or Dispatch.Follows procedures to deposit and close out batches (when applicable).Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands.Installation: Installs, upgrades, and/or disconnects Cox broadband products and services including video, telephony, and HSI following prescribed procedures. Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters.Troubleshooting: Attempts to identify and remedy sources of video, telephone, and HSI service or customer-perceived problems.Works with alarms, low voltage electricity, and color-coded wires.Qualifications:Minimum18 years of ageValid state driver?s license and a good driving recordOne year of work experience in a comparable field (e.g. related hands-on trade role)Minimum of one year of direct customer service experiencePC and Windows software skillsStable work historyAble to work required shifts and overtime (if necessary)Spanish proficiency desirable in some locations?PreferredHigh school degree or GED equivalent preferred; post-high school education a plus5+ years of experience specifically in service installation and repair in multiple service provider and/or telecommunications environment.?Physical RequirementsAbility to carry and use tools and equipment?Ability to complete documentation, and inspect, install, and repair materials and equipment?Ability to locate work sites?Requisite ability required to drive motor vehicle?Adequate ability to distinguish different colors of wire?Ability to communicate in person and by telephone?Ability to bend, stoop, and crawl?Ability to lift up to 70 pounds to lift, position, and carry 28-foot extension ladder?Ability to climb ladders and/or utility poles and work in high places?Ability to work in small places (such as crawl spaces and attics)?Ability to tolerate temporary exposure to fumes, airborne particles, and extreme, non-weather-related heat?Ability to work outdoors
About Cox CommunicationsCox Communications?is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor?James M. Cox.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations:? Cox accepts resumes only from agencies with which we formally engage their services.? Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.? Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Communications, Hutchinson , Universal Home Technician - In Training (UHT), Engineering , Hutchinson, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

12N Horizontal Construction Engineers
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Before a road, airfield, or a building can be constructed, all obstacles must be removed from the site. As a Horizontal Construction Engineer (more...)
Company: Army National Guard
Location: Wichita
Posted on: 12/6/2019

Junior Water Resources Engineer
Description: Salary/Rate N/A Permanent Location US-KS-Wichita, United States Posted By Wood. Date Posted 1
Company: Wood
Location: Wichita
Posted on: 12/3/2019

Artificial Intelligence Engineer Job posting in #Wichita #ITjobs
Description: Shape the future of Machine Learning. NOW is your chance At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 2 weeks, we will hire over 20 new Artificial Intelligence (more...)
Company: Revature
Location: Wichita
Posted on: 12/5/2019

Mercedes-Benz DRIVE Automotive Service Technician - GI Bill approved Registered Apprenticeship
Description: Mercedes-Benz DRIVE Automotive Service Technician - GI Bill approved Registered ApprenticeshipJob Code:WICHITA2213CityWICHITAStateKansasJob Responsibilities:The Mercedes-Benz DRIVE Technician Training (more...)
Company: Mercedes-Benz DRIVE Registered Apprenticeship Prog
Location: Wichita
Posted on: 11/13/2019

Network Engineer (Boundary Protection)
Description: Network Engineer Boundary Protection PEN This position description is subject to change at any time as needed to meet the requirements of the program or company. POSITION SUMMARY: Looking for (more...)
Company: Vectrus
Location: Wichita
Posted on: 11/15/2019

91B Light-Wheel Vehicle Mechanic - Wichita
Description: Job Description As a Light-Wheel Vehicle Mechanic for the Army National Guard you'll ensure that anything that moves on wheels is ready to hit the road. In this role, you will primarily be responsible (more...)
Company: National Guard
Location: Wichita
Posted on: 12/5/2019

Artillery Mechanic
Description: About the Job The Army National Guard relies on Soldiers to test and maintain electrical systems for its ground weapons systems. As an Artillery Mechanic in the Army National Guard, you will supervise (more...)
Company: Army National Guard
Location: Wichita
Posted on: 11/15/2019

Electronic Service Technician
Description: Electronics Field Technician - While it's appreciated for people from around the country to apply, we prefer candidates located in the Wichita, KS area. COMPANY DESCRIPTIONThe R.E. Pedrotti Company, Inc. (more...)
Company: R E Pedrotti Co
Location: Wichita
Posted on: 11/20/2019

Journeyman Boiler Service Technician
Description: We are currently in search of a full-time Journeyman Boiler Technician experienced in the commercial and industrial boiler field. -Ideal candidates must have the ability to
Company: American Boiler & Mechanical
Location: Wichita
Posted on: 11/23/2019

Engineer II - Quality Engineer
Description: Quality Engineer Position Summary: The Quality Engineer will provide direct support to immediate manufacturing Quality Assurance and Control needs. The Quality Engineer will report to the Quality Supervisor (more...)
Company: Precision Castparts Corp.
Location: Wichita
Posted on: 11/15/2019

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Hutchinson RSS job feeds