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RN or LPN or MA - ENT Triage Nurse

Company: HUTCHINSON CLINIC P A INC
Location: Hutchinson
Posted on: January 8, 2022

Job Description:

Job DetailsJob LocationHutchinson Clinic - Hutchinson, KSPosition TypeFull TimeJob CategoryHealth CarePosition Summary:A triage nurse helps patients determine what type of care they need over the phone. They often provide a cursory assessment of the patients and help them decide if they need to seek treatment, make an appointment with a doctor, or treat themselves at home. Triage nurses are an extension of our provider's office and can assist with a variety of other patient care duties. Essential Functions and Responsibilities:Responds to all incoming telephone calls and patient needs. Interpret patient's symptoms and communicates them to the physician. Assess the patient's needs to provide the best care and adviceWorks independently with minimal direction and supervisionPrioritizes work tasks and services and completes tasks in a timely manner. Ensures accurate notes of all consultations and treatments are recorded in the patients' recordProvides patient education regarding disease processes, therapies, and healthful behaviorsAssists with medication refill requestsVerifies the patients understanding of instructions/education provided when responding to phone calls and tasks. Arranges appointments for patients who need to see a physician. Consults with physician as needed.Reduce conflict and increase patient satisfaction whenever possible through timely response to callsMaintains personal contact with patients and relatives, being sensitive to their needs for courtesy, dignity, and privacy and ensuring a friendly environment at all times.Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community.Performs other duties that may be assigned from time to timeAdditional Responsibilities:Provides test results for patient per written guidelinesAssists providers in the office setting; builds relationships with the clinical staff and providersAssists callers with our patient portal and online self-schedulingAssists with Telemed appointment scheduling; Assure patients receive the link prior to their appointmentQualifications: Minimum Qualifications:One year work experience in ENT clinic or ambulatory care setting. Current BLS certification or completion within 6 months of employment.Ability to assess, plan, implement, and evaluate nursing care according to individual needsExcellent verbal and written communication as well as excellent interpersonal skills with patients, staff, and other health care professionalsMust demonstrate consistent professional conduct Ability to deal with the public efficiently, courteously, politely, and effectivelyComputer skills and knowledge of word processing. Experience with EMR systemsPreferred Qualifications:Licensed Practical Nurse or Registered Nurse license in the state of Kansas.Three years work experience in a clinic or ambulatory care settingBilingual (English/Spanish) skills preferred.Physical Requirements:Occasionally lifts or carries items weighing up to 25 poundsRequires standing and walking for extensive periods of time; also stooping, bending, and stretching to assist patients.Requires manual dexterity sufficient to operate a computer keyboardVision must be correctable to 20/20Hearing must be in the normal range for telephone contactsWork is typically performed indoors with occasional exposure to outdoor temperatures and conditions. Exposure to communicable diseasesThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hutchinson Clinic.

Keywords: HUTCHINSON CLINIC P A INC, Hutchinson , RN or LPN or MA - ENT Triage Nurse, Healthcare , Hutchinson, Kansas

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