Customer Service Representative
Company: Farmers Insurance
Location: Hutchinson
Posted on: May 13, 2022
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Job Description:
Job Description The customer service representative will be
responsible for answering calls, provide product information, and
help the customer by being informative, empathetic, and eager to
quickly solve a customer's problem. Must be willing to listen,
learn, and resolve any customer inquiry that crosses your desk.
Responsibilities: Able to think fast, find answers, and respond
quickly to customer issues, all with a polite, empathic, and
professional voice and manner Able to generate sales leads from
calls Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers'
needs and provide the correct answer, path, troubleshooting, or
method for a positive customer experience Ability to learn and
follow all customer service procedures and policies Strive to meet
and go above personal and team targets, goals, and quotas Aim for
customer resolution and return Record, organize and file customer
interactions and profile/account changes --- Qualifications: High
school degree or equivalent Previous experience in customer
support, client services, sales, or a related field Excellent at
communicating over the phone and handling phone systems Basic
computer skills and experience with tracking and recording call
information, filing documents or updating customer
profiles/accounts Able to concentrate on multiple problems at once
Excellent time management and prioritization skills Ability to
answer the phone, listen actively, relay information, and type
basic information simultaneously Customer-focused for positive
customer experience and resolution
Keywords: Farmers Insurance, Hutchinson , Customer Service Representative, Hospitality & Tourism , Hutchinson, Kansas
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