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Corporate Service Manager

Company: PRAIRIELAND PARTNERS, INC.
Location: Hutchinson
Posted on: September 1, 2019

Job Description:

Job Function: Drives the strategy and operational improvement of Service Department process and performance while ensuring the right talent is acquired, developed and retained.Major Responsibilities & DutiesService Process ImprovementChampions defining, developing, communicating and executing process improvements within Service DepartmentsOwns developing, aligning, and communicating strategic plan to all dealer locationsConducts the market analysis, sets targets and makes program recommendations for new Service and Maintenance ProgramsAligns store leadership (Service and Store Manager) to annual Service Sales performance targetsConducts annual/quarterly analysis of service and maintenance programs to ensure achievement of defined labor performance and customer experience goalsMakes recommendations for improvements to annual programs (Maintenance and Service)Aligns dealer location Service Managers to new and existing programs through ongoing communication and status reportingDevelops and maintains marketing materials for new and existing Service and Maintenance ProgramsCustomer ExperienceEstablishes common strategy, vision and annual priorities for improving PrairieLand Partners customer experience (inspection, quoting, expert alert, etc.) across all store locationsDrives consistency across all locations in the execution of process and operational improvements impacting customer interactions with Service DepartmentRecruiting, Selection and RetentionEstablishes and communicates status against key Customer Experience and Service Performance metricsEvaluates and provides input on Service Department personnel development and staffing decisionsDevelops and communicates Service Department career path options and the means of communicating requirements (skills and capabilities) for roles in each pathEstablishes development curriculum (ex. leadership training, experiences, Service Technician Certifications) for key talent to support the development journey of Service Department personnelDrives use of recognition programs that help retain and recognize the achievement of individual and organizational performance objectivesGeneral QualificationsService Manager ExperienceAbility to build relationships in an effort to gain alignment with new ideas and drive changeAble to gain the trust and respect across PrairieLand Partner locationsAble to conduct basic data analysis and draw insights that inform creation of recommendations and decisionsExperience in implementing common process execution and driving change across multiple locationsAbility to use job-related computer applications and basic computer functionsAbility to operate vehicles and equipment used for diagnostic purposesProficient oral and written communication skillsBasic Service Technician certification preferredHigh School Diploma or equivalent experience required; Associates degree preferredValid drivers license is requiredFork lift license preferredPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel: reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.While performing the duties of this job, the employee is frequently exposed to risk of electrical shock, moving mechanical parts; fumes or airborne particles and vibration. The noise level in the work environment is usually loudReasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position.At PrairieLand Partners we recognize we're only as good as the people on our team. If you're looking for a place where you can contribute to make something happen and be a part of an organization that prides itself on the quality of its work, PrairieLand is the place for you. Our core company values of Integrity, Excellence, Financial Success and Partnering mean our focus is primarily on the employee and the customer. Our entire organization is focused on employee development and retention. Come join a team that understands the value of a job well done.

Keywords: PRAIRIELAND PARTNERS, INC., Hutchinson , Corporate Service Manager, Hospitality & Tourism , Hutchinson, Kansas

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