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Technical Support Specialist

Location: Hutchinson
Posted on: June 25, 2022

Job Description:

Job DetailsLevelExperiencedJob LocationMembers Mortgage Services - Hutchinson, KSPosition TypeFull TimeTravel PercentageNegligibleJob ShiftDayJob CategoryInformation TechnologyDescriptionJob detailsTechnical Support SpecialistLocation: Hutchinson, KansasStatus: Hourly non-exempt, full timeSupervision: No direct supervisory responsibilityOur Mission:Members Mortgage Services connects Credit Unions and their members with competitive mortgage loan products. MMS is owned by a cooperative group of Credit Unions. Together, we are committed to helping our partners and their members with all their home lending needs.At MMS, we offer a friendly work environment where every employee brings a positive attitude to serve, learn, and develop others. The ideal candidate not only possesses the job skills necessary to fulfill the role they are hired for, but the aptitudes and values that fit the culture of our company. Our hiring process is designed to discover if we are the right fit to grow with one another.Our employees serve each other, and the company serves its employees. And together, we help Credit Unions make home ownership a reality for their members.About the Role:As a Technical Support Specialist, you will provide frontline IT support for our staff in order to support of our day-to-day operations.Who You Are:You are an experienced IT professional; dedicated to providing support for your internal customers. You are a problem solver; passionate about working in an organization that values timely service. You work well either independently or collaborating with a team. What You Will Do:You will familiarize yourself with all information technology tools used by a staff that works both on-site and remotely. And you will provide support for the use of those tools. Ensure workstation continuity for all system usersPerform preventative maintenance on workstationsTroubleshoot, repair, and install approved software and hardwareSet up new workstations and train staff on usageBe on-call for time periods as assigned by supervisorProvide technical assistance and advice to usersProactively recommend ways to improve computer and phone capabilitiesMaintain detailed log and documentation of equipmentTreat people fairly, consistently, and with respectPerform all other duties as assigned by supervisorWhat You Bring:This tech position requires the following education, experience, skills, and abilities:Associates degree or equivalent experienceExperience in IT help desk dutiesEffective communication skills (both oral and written)Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.High attention to detail, understanding the importance of top-quality customer service with a professional attitudeExperience with setup, maintenance, and use of multiple computers, phone and mobile devices and operating systemsAbility to quickly learn technologies and skillsExcellent analytical skillsWillingness to be open, to learn and to take on new responsibilitiesRegular, reliable attendanceWhat You'll Get:As part of a full benefits package, we offer an 8:00-5:00 working schedule and great co-workers, along with the following:Generously Subsidized Group Health and Dental InsuranceEmployer paid Group Life and Long-Term Disability Insurance401(k) Retirement PlanVacation and Sick Leave Pay (Paid Time Off) Holiday PayMedical and Dependent Care Flexible Spending/Health Savings AccountsEmployee Assistance Program (EAP)Multiple Supplemental OptionsTraining and Professional Development ResourcesTuition ReimbursementDiscounted Health Club MembershipsPhysical Requirements:Standing, walking, bending, and reachingUsing hands or fingers to operate a computer and telephone keyboardSpecific vision ability: close vision, peripheral vision, color vision, depth perception and adjust to focusModerate liftingDisclaimer: This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required in this position.Qualifications

Keywords: MEMBERS MORTGAGE SERVICES LLC, Hutchinson , Technical Support Specialist, IT / Software / Systems , Hutchinson, Kansas

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