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e-Commerce Clerk

Company: Dillons
Location: Hutchinson
Posted on: March 26, 2020

Job Description:

e-Commerce Clerk

Company Name:Dillons
Position Type:Employee
FLSA Status:N/A

Position Summary
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions

  • Meet/exceed productivity standards
  • Assist in training new e-Commerce team members
  • Learn and adapt to new and improved processes
  • Perform required opening and closing procedures
  • Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
  • Maintain organization and cleanliness of staging areas and equipment
  • Communicate any substitutions or exceptions to customers order at time of pick-up
  • Scan and bag orders on the go while following all bagging standards
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
  • Process the orders through the point of sale (POS) system
  • Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars
  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner
  • Ensure quality and freshness of all items chosen
  • Read and follow directions given in the note section
  • Initiate and complete selection process for customers on-line orders
  • Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
    Minimum Position Qualifications
  • Ability to work without supervision
  • Basic math skills (i.e., counting, addition, and subtraction)
  • Excellent oral/written communication skills
  • Ability to read shelf tags
    Desired Previous Experience/Education
  • Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

    Education Level: None
    Required Certifications/Licenses: None
    Position Type: Part-Time
    Shift(s): Day; Evening
    Regions: Midwest
    States: Kansas
    Keywords:

    Jobs at Dillons, Baker's, and Gerbes: At Dillons, Baker's, and Gerbes, we are always looking for friendly and reliable people for a variety of positions, including management opportunities for those with retail management experience. We offer competitive wages and benefits, a flexible schedule, and room for career advancement. If you're interested in a new opportunity with our company, complete an online application today.

    Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone--- and dedicated to our Purpose: To Feed the Human Spirit--. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

    Posting Notes: KS--Hutchinson-- 3200 Plaza East Drive --67502 -- Dillons--[[mfield2]]--Customer Service; Store Operations --Employee-- Non-Exempt -- Part-Time-- None

Keywords: Dillons, Hutchinson , e-Commerce Clerk, Other , Hutchinson, Kansas

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