e-Commerce Clerk

Company: Dillons
Location: Hutchinson
Posted on: March 26, 2020

Job Description:

e-Commerce Clerk

Company Name:Dillons
Position Type:Employee
FLSA Status:N/A

Position Summary
Select and gather products for customers on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential Job Functions

• Meet/exceed productivity standards
• Assist in training new e-Commerce team members
• Learn and adapt to new and improved processes
• Perform required opening and closing procedures
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Maintain organization and cleanliness of staging areas and equipment
• Communicate any substitutions or exceptions to customers order at time of pick-up
• Scan and bag orders on the go while following all bagging standards
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Process the orders through the point of sale (POS) system
• Retrieve each customers order from all staging locations and ensure order accuracy; load order into customers' cars
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Ensure quality and freshness of all items chosen
• Read and follow directions given in the note section
• Initiate and complete selection process for customers on-line orders
• Receive customers orders from Order Selector according to guidelines; store products in optimal temperature zones
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
  Minimum Position Qualifications
• Ability to work without supervision
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Ability to read shelf tags
  Desired Previous Experience/Education
• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
  
  Education Level: None
  Required Certifications/Licenses: None
  Position Type: Part-Time
  Shift(s): Day; Evening
  Regions: Midwest
  States: Kansas
  Keywords:
  
  Jobs at Dillons, Baker's, and Gerbes: At Dillons, Baker's, and Gerbes, we are always looking for friendly and reliable people for a variety of positions, including management opportunities for those with retail management experience. We offer competitive wages and benefits, a flexible schedule, and room for career advancement. If you're interested in a new opportunity with our company, complete an online application today.
  
  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone--- and dedicated to our Purpose: To Feed the Human Spirit--. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
  
  Posting Notes: KS--Hutchinson-- 3200 Plaza East Drive --67502 -- Dillons--[[mfield2]]--Customer Service; Store Operations --Employee-- Non-Exempt -- Part-Time-- None
  
  

Keywords: Dillons, Hutchinson , e-Commerce Clerk, Other , Hutchinson, Kansas