Patient Services Representative - Contact Center

Company: HUTCHINSON CLINIC P A INC
Location: Hutchinson
Posted on: May 31, 2021

Job Description:

Job DetailsJob LocationHutchinson Clinic - Hutchinson, KSPosition TypeFull-Time/Part-TimeEducation LevelHigh SchoolSalary Range$12.27 - $15.04 HourlyJob CategoryCustomer ServiceRole:Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff.Essential Functions & Responsibilities:Screens calls, takes messages and provides information. Answers questsions regarding patient appointments.Maintains appointment scheduling and follows office scheduling policies.Greets patients and visitors in a prompt, courteous and helpful manner.Checks in patients, verifies and updates necessary information.Responsible for collection of co-pay and payment on account at time of service.Facilitates contact between patient and Business Office to develop payment plan when needed.Performs related work as required.Performance Measures:Greet and acknowledge all patients/customers.Anticipate customer needs.Provide exceptional customer service.Communicate with team leader.Performs related work as required.10 key accuracy.Knowledge & Skills:Experience: At least six months of similar or related experience required.Education: Equivalent to a high school education.Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.Physical Requirements:Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Requires manual dexterity sufficient to operate a computer keyboard. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Keywords: HUTCHINSON CLINIC P A INC, Hutchinson , Patient Services Representative - Contact Center, Other , Hutchinson, Kansas