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Screener - HRMC - FT

Company: Hutchinson Regional Medical Center
Location: Hutchinson
Posted on: June 8, 2021

Job Description:

As a Screener, you will provide exceptional customer service to patients, families, fellow employees, and other guests at Hutchinson Regional Medical Center. You are also responsible for screening all individuals entering HRMC to ensure the highest infection control standards for the safety of patients, families, guests, and healthcare providers. The screener will complete the screening questionnaire, take temperature, provide hand sanitizer & face masks and adhere to the infection control guidelines per hospital policy.Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.ESSENTIAL FUNCTIONS:* Greets patient, guests, and healthcare workers upon arrival to the facility with a friendly and helpful attitude* Screen patients, visitors, and healthcare staff when they present to the facility* Be a team player* Possess the necessary communication and interpersonal skills needed in order to deal effectively with patient and visitor concerns and/or issues* Performs COVID 19 screening on all persons entering the medical center* Serves as a personal escort for patients and guest as needed and available* Assists guests with wheelchairs and transportation as needed and available* Works with other departments when needed to provide positive patients and family experiences* Demonstrates appropriate use of the EMR, when looking up patient room numbers* Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI)* Responsible for maintaining screening area* Deliver mail and flowers to the patient units* Other duties as assigned or requestedKnowledge and Skills Required:* Demonstrated ability to communicate effectively.* Multi-tasking and prioritization skills.* Basic computer skills.*REQUIRED BEHAVIORAL SKILLS:* Integrity:* A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.* Compassion:* A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.* Accountability:* Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.* Respect:* Demonstrated ability to collaborate with a diverse population.* Treat all internal and external customers with a positive, proactive service orientation.* Excellence:* Strong communication and presentation skills.Education and Experience Required* High School Diploma or equivalent is required.* Customer service skills* Ability to learn how to escort and utilize wheel chairs appropriatelyWe offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day. Associated topics: answer, call, client, customer order, customer service, customer service representative, service call, service representative, telephone, trouble resolution

Keywords: Hutchinson Regional Medical Center, Hutchinson , Screener - HRMC - FT, Other , Hutchinson, Kansas

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