Patient Accounts Representative

Company: Hutchinson Clinic
Location: Hutchinson
Posted on: January 15, 2022

Job Description:

Role:
Assist patients with all aspects of their clinic bill and health insurance claims. Counsel patients regarding insurance and billing questions
Essential Functions & Responsibilities:

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• Access patient records and update payment and medical insurance information
  
• Process patient payments and refunds.
  
• Identify medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifies them accordingly.
  
• Create suitable payment plans for patients based on their monthly income and financial obligations.
  
• Communicate with medical insurance providers to verify whether patient treatments will be covered.
  
• Answer patients questions in person and by phone regarding unsettled medical bills, reimbursements, and billing discrepancies.
  
• Contact patients by phone or via mail to inform them of overdue balances.
  
• Contact collection agencies or attorneys to initiate the payment collection process for delinquent accounts.
  
• Assist patients in applying for financial assistance and determine eligibility.
  
• Consistently demonstrate good use of time and resources.
  
• Attend training events and maintain competency as required to perform duties.
  
• Regularly support compliance and accreditation efforts as assigned (e.g., OSHA, HIPAA).
  
• Be familiar with and consistently implement the organizations mission and all approved policies, protocols, and procedures.
  
  Performance Measures:
  
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  • Serves on committees and work groups upon request.
    
  • Performs other duties that may be assigned from time to time.
    
    Knowledge & Skills:
    
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    • Experience: One year of medical office or equivalent experience required.
      
    • Education: High School Education or equivalent required. Completion of a postsecondary education program in Medical Office Administration is preferred. Knowledge of medical terminology and patient billing preferred.
      
    • Other Skills: Intermediate knowledge of Microsoft Word, Outlook, and Excel applications. Strong analytical and problem-solving skills. Strong interpersonal skills including courtesy, tact, and professionalism. Excellent organizational skills. Effective communication skills. Exceptional customer service skills. Detail-oriented. Ability to maintain good judgement when handling sensitive and personal information.
      
      Physical Requirements:
      
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      • Work is performed in a typical office environment, indoors with occasional equipment noise and frequent interruptions.
        
      • Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies.
        
      • Requires manual dexterity sufficient to operate a computer keyboard.
        
      • Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
        
        This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Keywords: Hutchinson Clinic, Hutchinson , Patient Accounts Representative, Other , Hutchinson, Kansas