Access Specialist I
Company: HUTCHINSON CLINIC P A INC
Location: Hutchinson
Posted on: May 23, 2023
Job Description:
Job Details
Job Location
Hutchinson Clinic Main St. Location - Hutchinson, KS
Position Type
Full Time
Job Category
Customer Service
Role:
Provide assistance to all individuals contacting the Hutchinson
Clinic by scheduling appointments, collecting/verifying patient
demographics for patients or sending messages to the appropriate
provider offices. Providing excellent and efficient customer
service in a closely monitored contact/call center environment is
paramount to success.
Essential Functions & Responsibilities:
- As initial contact to the clinic by callers, provide positive
and professional impression while providing efficient, patient
focused customer service.
- Perform and maintain patient appointment scheduling through
Noble communications system in accordance with established
protocol.
- Provide information, take, and distribute messages and direct
calls to individuals or departments as appropriate.
- Accept payment on account via Phreesia system upon request of
patient.
- Obtain and enter accurate patient demographic information into
PM System.
- Work as a member of a team with flexibility to meet the needs
of the department.
- Meet or exceed established department benchmarks and/or quality
indicators set for position level. These are monitored through
dashboards, audits, and other quality reporting tools.
- Attend training events and meetings upon request.
- Consistently demonstrate good use of time and resources
- Regularly support compliance and accreditation efforts as
assigned (e.g., OSHA, HIPAA)
- Be familiar with and consistently implement the organizations
mission and all approved policies, protocols, and procedures.
- Performs other duties that may be assigned from time to
time.
Qualifications:
- Experience: Previous call center or other customer service
experience preferred.
- Education: High School Education or GED equivalent.
- Other Skills:
- Speaking Talking to others to convey information effectively
.
- Service Orientation Actively looking for ways to help people
.
- Ability to operate communications equipment or systems.
- Utilize sound judgement in handling patient complaints .
- Ability to deal with the public efficiently, politely, and
effectively .
- Basic computer skills which enable the entry and retrieval of
data including the use of Microsoft Word and Outlook.
Work Environment & Physical Requirements:
- Work will require sitting for long periods of time while
answering high call volumes.
- Requires manual dexterity sufficient to operate a computer
keyboard.
- Vision must be correctable to 20/20 and hearing must be in the
normal range for telephone contacts.
- Work is performed in a call center environment, - indoors with
regular noise from coworkers taking calls.
- Work may require sitting for long periods of time; also
stooping, bending, and stretching for files and supplies.
This job description may not be inclusive of all assigned duties,
responsibilities, or aspects of the job described, and may be
amended at any time at the sole discretion of Hutchinson
Clinic.
Keywords: HUTCHINSON CLINIC P A INC, Hutchinson , Access Specialist I, Other , Hutchinson, Kansas
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