Patient Registration Representative
Company: HUTCHINSON CLINIC P A INC
Location: Hutchinson
Posted on: May 28, 2023
Job Description:
Job Details
Job Location
Hutchinson Clinic - Hutchinson, KS
Position Type
Full Time
Job Category
Customer Service
Description
Role:
Provide excellent customer service to patients in the process of
scheduling appointments and accessing care. Assist patients with
resolving questions and concerns regarding their account.
Essential Functions & Responsibilities:
- Assist patients with scheduling appointments in a prompt,
courteous and helpful manner.
- Check-in patients for their appointment; verify and update
account information.
- Provide information in response to patient billing inquiries
and collect payment on account in person at time of service and
over the phone.
- Manage cash drawer by counting funds at beginning of shift,
printing Phreesia report at end of shift and reconciling against
funds on hand. Prepares deposit of funds in excess of $100
daily.
- Facilitate contact between patient and Business Office to
develop payment plan when needed.
- Attend training events and meetings upon request.
- Consistently demonstrate good use of time and resources.
- Regularly support compliance and accreditation efforts as
assigned (e.g., OSHA, HIPAA).
- Be familiar with and consistently implement the organizations
mission and all approved policies, protocols, and procedures.
- Performs other duties that may be assigned from time to
time.
Qualifications
Qualifications:
- Experience: Six months of customer service or other related
experience required.
- Education: High School Education or GED equivalent.
- Other Skills:
- Basic knowledge of Microsoft Word, Outlook and Excel
applications.
- Excellent interpersonal and written skills for use with
patients, staff, and other health care professionals.
- Ability to apply concepts of excellent customer service (e.g.,
follow through, courtesy, tact and professionalism).
- Basic math skills and ability to use a 10 key calculator.
- Ability to maintain good judgement when handling sensitive and
personal information
Work Environment & Physical Requirements:
- Work may require sitting for long periods of time; also
stooping, bending, and stretching for files and supplies.
- Requires manual dexterity sufficient to operate a computer
keyboard.
- Vision must be correctable to 20/20 and hearing must be in the
normal range for telephone contacts.
- Work is performed in a call center environment, - indoors with
regular noise from coworkers taking calls.
This job description may not be inclusive of all assigned duties,
responsibilities, or aspects of the job described, and may be
amended at any time at the sole discretion of Hutchinson
Clinic.
Keywords: HUTCHINSON CLINIC P A INC, Hutchinson , Patient Registration Representative, Other , Hutchinson, Kansas
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