Representantes Bilingues en Ingles y Espanol Call Center (Full-Time)
Company: Mci Military Recruitment
Location: Wichita
Posted on: May 3, 2024
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Job Description:
POSITION OVERVIEW:BILINGUAL SPANISH SPEAKING SERVICE
REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSWe
are looking for Customer Service Representatives to support inbound
customer service, help desk, technical support, and back-office
processing representatives for commercial and public sector support
positions. In this role, you will handle inbound inquiries,
troubleshoot basic technical issues, and assist callers with
product and process related inquiries and professionally represent
some of the most recognizable brands in the world. Candidates
should have excellent communication skills, willing to learn on the
job, and be highly reliable.There are a wide variety of project
openings available representing some of the most recognizable
brands in the world. Schedules vary by site and program however we
can usually find something that works for everyone.This is an
entry-level position that offers on the job paid training.
Compensation is commensurate with experience and while prior
contact center experience isnt required, experience in customer
service, tech support, inside sales or back-office support is a
plus. Candidates should be highly reliable, have great
communication skills and be willing to constantly learn on the
job.-:...POSITION RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE
ACTUALLY DO?This position supports customer service, technical
support, and customer sales interactions. This role requires you to
interact with hundreds of customers each week across the country to
resolve support issues, sell new products and services, and ensure
a best-in-class customer experience. In addition to being the best
in the business when it comes to customer interactions, you will
need to be confident, fully engaged, a team player, and dedicated
to bringing a positive and enthusiastic outlook to work each
day.Essential DutiesHandle inbound and outbound contacts in a
courteous, timely, and professional mannerListen to customers,
understand their needs, and resolve customer issuesResearch systems
to find missing information as applicable; coordinate with other
departments to resolve issues as applicableFollow the processes of
the Client program and perform all tasks in a courteous and
professional mannerUtilize systems and technology to complete
account management tasksAccurately document and process customer
claims in appropriate systemsFollow all required scripts, policies,
and proceduresUtilize knowledge base and training to accurately
answer customer questionsComply with requirements surrounding
confidential information and personal informationAppropriately
escalate customer issues with the managerial teamEscalate customer
issues to the appropriate staff and managerial for resolution as
needed.Ensure first call resolution through problems solving and
effective call handlingAttend meetings and training and review all
new training material to stay up-to-date on changes to program
knowledge, systems, and processesAdhere to all attendance and work
schedule requirementsSTANDARD QUALIFICATIONS:WONDER IF YOU ARE A
GOOD FIT?We provide all new employees with world-class training, so
all positive, driven, and confident applicants are encouraged to
apply. This position relies on building relationships and turning
the knowledge you gain in training into customer wins. Ideal
candidates for this position are highly motivated, energetic, and
dedicated.QualificationsMust be 18 years of age or olderHigh school
diploma or equivalentExcellent organizational, written, and oral
communication skillsThe ability to type swiftly and accurately (20+
words a minute)Basic knowledge of Microsoft Office Suite (Excel,
PowerPoint, Word, Outlook)Basic understanding of Windows operating
systemHighly reliable with the ability to maintain regular
attendance and punctualityThe ability to evaluate, troubleshoot,
and follow-up on customer issuesAn aptitude for conflict
resolution, problem-solving, and negotiationMust be customer
service oriented (empathetic, responsive, patient, and
conscientious)Ability to multi-task, stay focused, and
self-manageStrong team orientation and customer focusThe ability to
thrive in a fast-paced environment where change and ambiguity
prevalentExcellent interpersonal skills and the ability to build
relationships with your team and customersPreferred (Not
Required)One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environmentState or Federal work
experienceCONDITIONS:Must be authorized to work in their country of
residence (The United States or Canada)Must be willing to submit up
to a LEVEL II background and/or security investigation with a
fingerprint. Job offers are contingent on background/security
investigation resultsMust be willing to submit to drug screening.
Job offers are contingent on drug screening results.PHYSICAL
REQUIREMENTS:This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds.COMPENSATION, BENEFITS,
INCENTIVES, AND REWARDS:WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION?We believe that hard work should pay off, so we make
sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year.Employees earn
paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TVs, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location.JUST A FEW OF THE BENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual
Dress CodeCash and Prize ContestsDIVERSITY AND EQUALITY:At MCI and
its subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment.MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements.MCI will not tolerate discrimination
or harassment based on any of these characteristics. We adhere to
these principles in all aspects of employment, including
recruitment, hiring, training, compensation, promotion, benefits,
social and recreational programs, and discipline. In addition, it
is the policy of MCI to provide reasonable accommodation to
qualified employees who have protected disabilities to the extent
required by applicable laws, regulations, and ordinances where an
employee works.REASONABLE ACCOMMODATION:Consistent with the
Americans with Disabilities Act (ADA) it is the policy of MCI and
affiliates to provide reasonable accommodation when requested by a
qualified applicant or employee with a disability unless such
accommodation would cause undue hardship. The policy regarding
requests for reasonable accommodation applies to all aspects of
employment. If reasonable accommodation is needed, please contact
Kate Murph, Vice President of Human Resources,
kate.murph@mci.world.REGARDING COVID-19:As an employer supporting
critical Federal, State, Provincial, and Commercial clients, we
have taken steps to ensure that we remain operational while taking
every precaution possible to prevent the spread of COVID-19 and
keep our employees safe.Measures include social distancing for
those working on-site, frequent deep cleaning and disinfecting of
workstations and common areas, daily contactless temperature checks
for those essential employees working on-site, travel policies
limiting travel and mandatory quarantine, reporting and quarantine
processes and policies for those exposed, and requesting masks to
be worn when on-site employees are not at their workstation.For
more information on MCIs response to COVID-19 please visit
www.mci.world/covid-19.ABOUT MCI (PARENT COMPANY):MCI
(www.mci.world) helps customers take on their CX and DX challenges
differently, creating industry-leading solutions that deliver
exceptional experiences and drive optimal performance. MCI assists
companies with business process outsourcing, staff augmentation,
call center services, customer services, and IT Services needs by
providing general and specialized hosting, software, staff, and
services.In 2019 Marlowe Companies Inc. (MCI) was named by Inc.
Magazine as Iowas Fastest Growing Company in the State of Iowa and
was named the 452nd Fastest Growing Privately Company in the USA,
making the coveted top 500 for the first time. MCIs subsidiaries
had previously made Inc. Magazine's List of Fastest-Growing
Companies 15 times respectively. MCI has fifteen business process
outsourcing service delivery facilities in Iowa, Georgia, Florida,
Texas, Massachusetts, New Hampshire, South Dakota, New Mexico,
California, Kansas, and Nova Scotia.Driving modernization through
digitalization, MCI ensures clients do more for less. MCI is the
holding company for a diverse lineup of tech-enabled business
services operating companies. MCI organically grows, acquires, and
operates companies that have a synergistic products and services
portfolios, including but not limited to Automated Contact Center
Solutions (ACCS), customer contact management, IT Services (IT
Schedule 70), and Temporary and Administrative Professional
Staffing (TAPS Schedule 736), Business Process Management (BPM),
Business Process Outsourcing (BPO), Claims Processing, Collections,
Customer Experience Provider (CXP), Customer Service, Digital
Experience Provider (DXP), Account Receivables Management (ARM),
Application Software Development, Managed Services, and Technology
Services, to mid-market, Federal & enterprise partners. MCI now
employs 10,000+ talented individuals with 150+ diverse North
American client partners across the following MCI brands:
GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney
Call Center, OnBrand24, and Valor Intelligent Processing
(VIP).DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.by Jobble
Keywords: Mci Military Recruitment, Hutchinson , Representantes Bilingues en Ingles y Espanol Call Center (Full-Time), Other , Wichita, Kansas
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