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Overnight Member Services Representative Part Time

Company: Planet Fitness
Location: Hutchinson
Posted on: January 17, 2020

Job Description:

Job Summary

The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You

Essential Duties and Responsibilities

-Greet members, prospective members and guests, providing exceptional customer service.

-Handle all front desk related activities including:


  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to members accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements

    -Customer service background preferred.

    -Basic computer proficiency.

    -Upbeat and positive attitude!

    -Punctuality and reliability is a must.

    -Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

    -Strong listener with the ability to empathize and problem solve.

    -Demonstrate diplomacy in all interactions while using appropriate behavior and language.

    -High School diploma/GED equivalent required.

    -Must be 18 years of age or older.

    Physical Demands

    -Continual standing and walking during shift.

    -Continual talking in person or on the phone during shift.

    -Ability to work 3rd shift (overnights).

    -Must be able to occasionally lift up to 50 lbs.

Keywords: Planet Fitness, Hutchinson , Overnight Member Services Representative Part Time, Sales , Hutchinson, Kansas

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